Returns Policy

If you change your mind and decide you no longer want an item that we've delivered, we're happy to offer you an exchange or your money back. You'll need to return your item unused and in their original packaging along with the original packing note. 

By post

• Please try to use the original packaging when sending your items back and make sure it's securely packaged; The Unbox cannot be held responsible for any damage during posting.
• Make sure you take your parcel to your local Post Office in enough time for it to get to us within 28 days of you receiving your order.
• Please note returns made by post are at the customers' own expense.
• We recommend using a trackable service and getting proof of postage.
• Please keep your proof of postage until we've confirmed your refund has been processed.

Faulty items

• If you have received a faulty item please contact us.

Faulty items will be examined either by ourselves or the manufacturer. Where applicable a refund will be sent to your account within 30 days.

Consumer protection legislation says that items must be as described, fit for purpose and of satisfactory quality. If you buy a product online and it's found to be faulty within 30 days, you're entitled to ask for a full refund of the faulty product. If a fault occurs after the initial 30 days, we're entitled to repair and/or replace that item. Please note for some products repairs will have to be carried out by the manufacturer. If it can't be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.